Thank you for considering River City Endocrine. Please contact us if you have additional questions

No, this practice is not in-network with any insurance plans and will not bill any insurance for services provided. Therefore, we will see any patient regardless of insurance coverage. Payments are made directly from the patient to River City Endocrine at the time of service.

This depends on your insurance plan. If you have out-of-network benefits, you may submit your visit receipt for reimbursement. A patient will need to call their insurance company to determine eligibility and requirements for reimbursement prior to a visit, as we do not guarantee that your insurance will reimburse any fees paid to River City Endocrine. Patients cannot apply for reimbursement through medicare or medicaid.

We recommend patients maintain health insurance coverage for cases of hospitalization or surgery. Patients also need to continue with routine care from a primary care provider as Dr. Dinh does not serve as a primary care provider for any patient (including members).

Yes, but be aware that Dr. Kathryn Dinh has opted out of medicare. Therefore, by law, River City Endocrine will not bill Medicare for services. A patient can also not request reimbursement from Medicare for fees paid to Dr. Dinh. A private contract stating these terms must be signed by you and the doctor every 2 years and maintained in the chart, as per the requirements set forth by the Centers for Medicare & Medicaid Services.

Yes, and we encourage it when it is the best option. River City Endocrine is also committed to offer you discounted cash pay options for labs, imaging, and even medications when this is available.

Patients should contact their HR department to determine if an HSA can be used for services at River City Endocrine. There may be restrictions related to paying for membership. If you plan to use your HSA card, please bring written approval documentation from your employer.

If a patient has a high-deductible, high in-network coinsurance, or high out-of-pocket maximums, all of which are common in TN, then the direct care model may have comparable or even lower total fees. Each plan is different, so we cannot make this determination for you. This is difficult to predict as insurance charges are generally not transparent; therefore, patients are unaware of the cost until the bill arrives after a visit. However, at River City Endocrine, you will get more time with and access to your doctor for the cost.

For patients with medicare and income under 400% of the federal poverty level, there are programs that provide free medications, including insulin and GLP1Ra medications (i.e. Ozempic). I am committed to ensuring any patient who qualifies for such a program gains access to these free medications, saving hundreds, if not thousands, of dollars a year. This will be discussed at your first visit, if applicable.

Please see the payment tab under pricing for more information. We accept all major credit cards, debit cards, ACH payment, and check. Payment is due at the time of service or monthly if enrolled in the membership.

There is a non-refundable deposit of $200 paid at the time a new patient consultation is scheduled. This will be applied to the new consultation fee.

For fee-for-service visits cancelled within 72 hours of the scheduled visit or for which a patient does not show, a cancellation fee of 50% the visit fee will be charged to their card on file.

Members will not incur cancellation fee for routine follow-up visits cancelled.